This course is suitable for Supervisors, Team Leaders and Managers.
Manage performance by setting clearly aligned goals that are documented
Identify causes of poor performance whilst working with employees to improve and develop
Recognise and communicate success, focusing on behaviour and results
Co-operate with employees in order to increase productivity, morale and motivation
The Importance of Managing Performance – Establishing the key elements to a managing performance approach, why this is important and the benefits it can have for a manager.
Making Performance Management Work – Changing current perceptions to performance management and highlighting the key factors that will help make it a success for managers.
Setting Goals – Identifying what makes goal setting work and how it underpins the entire managing performance process. Linking goal setting to record keeping to ensure effective processes.
Reasons for Poor Performance – Highlighting the underlying factors behind poor performance and individual mindsets.
Helping Poor Performers – Focusing on behaviour and results – translating ‘attitude’ to observed behaviours and looking to create improvement opportunities. Activities that review specific workplace scenarios.
Developing Average Performers – Knowing values and motivators, what drives performers and how to get the best out of their performance whilst still encouraging them.
Guiding High Performers – Establishing boundaries, creating opportunities, giving feedback and knowing when to praise.
Managing Conflict and Discipline – Resolving conflict issues and embracing the opportunity disagreement can provide. Looking at the key components of discipline and following a set structure for implementation.
The ‘DESC’ Model – Provision of a communication model that assists you with structuring conversations around performance issues.
Performance Conversations – A practical activity following theoretical set-up that allows participants to practice and review the skills of effective performance communication.
If you would like to attend for free we do require you to complete registration to check eligibilty.
Please Leave a phone number when placing a free admission booking so we can contact you and take you through registration.