This course is suitable for Team Leaders, Managers, Directors and HR professionals.
Explain their role in managing the performance of their team
Describe the key stages in the performance management process
Use the performance management skills and techniques practice to create a development plan
Develop techniques to address poor performance
Review the challenges that face them within their specific team
Follow an action plan of their key development points.
What is Performance Management? – Developing an understanding of what Performance Management is and how we embed it into the culture of the organisation.
The Performance Management Cycle – Showing that Performance Management is a cyclical process and demonstrating the requirements at each stage. Including the need for ongoing reviews.
The Key Skills of Performance Management, including:
Objective Setting – Ensuring that objectives are clearly defined, describe performance requirements and are SMART.
Ability or Motivation? – A simple tool to help assess the best approach to take to developing an individual.
Adapting Your Leadership Style – Applying the ability/motivation tool to a specific work based example.
Feedback – Identify what positive feedback is, and is not.
Giving Difficult Feedback – Providing some key tips on this topic.
Judgemental or Behavioural Feedback? – Ensuring that our feedback is on specific, observable actions rather than ‘feelings’.
Performance Reviews – Taking delegates through a six-stage process.
You can purchase a ticket for this course for £95 + 20%VAT
If you would like to attend for free we require you to complete registration to check eligibility.
Please Leave a phone number when placing a Free Admission booking so we can contact you and take you through registration.