July 25


09:30 am - 04:30 pm

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Best Training


Penn Central

Poole, BH14 9NB

Poole, England, GB, BH14 9NB

Suitable for:

This course is suitable for Team Leaders, Managers, Directors and HR professionals.

Course Objectives

  • Explain their role in managing the performance of their team

  • Describe the key stages in the performance management process

  • Use the performance management skills and techniques practice to create a development plan

  • Develop techniques to address poor performance

  • Review the challenges that face them within their specific team

Follow an action plan of their key development points.

Course Content

 What is Performance Management? Developing an understanding of what Performance Management is and how we embed it into the culture of the organisation.

The Performance Management Cycle – Showing that Performance Management is a cyclical process and demonstrating the requirements at each stage. Including the need for ongoing reviews.

The Key Skills of Performance Management, including:

Objective SettingEnsuring that objectives are clearly defined, describe performance requirements and are SMART.

Ability or Motivation? A simple tool to help assess the best approach to take to developing an individual.

Adapting Your Leadership StyleApplying the ability/motivation tool to a specific work based example.

FeedbackIdentify what positive feedback is, and is not.

Giving Difficult Feedback – Providing some key tips on this topic.

Judgemental or Behavioural Feedback?Ensuring that our feedback is on specific, observable actions rather than ‘feelings’.

Performance ReviewsTaking delegates through a six-stage process.


You can purchase a ticket for this course for £95 + 20%VAT

If you would like to attend for free we require you to complete registration to check eligibility.

Please Leave a phone number when placing a Free Admission booking so we can contact you and take you through registration.