This course is suitable for supervisors, team leaders and managers.
Identify how barriers to building relationships can be overcome by recognising attitude and behaviours in themselves and others
Explain the importance of trust in a relationship and identify methods of developing trust
Recognise the difference between assertive, aggressive and passive behaviours and how these impact on relationships
What is a Relationship? – Determining what a relationship is and discussing methods of overcoming barriers in building relationships.
Transactional Analysis – Introducing transactional analysis and examining how our behaviours trigger behaviours in others and vice versa.
Betari’s Box – The link between attitude and behaviour in communication and how a circle of negativity can easily form…or, break the link and make it positive!
The OK Corral – Giving relationships the best chance of succeeding by exploring personal feelings and considering others.
Building Trust – Examining how trust plays a major part in building and maintaining relationships and where opportunities exist to build trust. How to build trust and what approach is needed to make a relationship work.
Using Assertive Behaviour – Studying how assertive behaviour impacts on building relationships and identifying the difference between assertive, aggressive and passive behaviour.
You can purchase a ticket for this course for £180+ 20% VAT
If you would like to attend for free we require you to complete registration to check eligibility.
Please Leave a phone number when placing a booking for a free ticket so we can contact you and take you through registration.