November 24 - 09:30 am


November 28 - 04:30 pm

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Penn Central

Poole, BH14 9NB

Poole, England, GB, BH14 9NB


Explain the qualities of an effective leader and benchmark themselves against those qualities and develop actions to improve. Explain the difference between leading and managing. Explain the value of sharing the business vision with the team. Develop team goals based on the business vision. Motivate their staff by understanding their drivers and developing actions to support them. Deal with difficult staff members and challenge staff in a meaningful and effective way and coach staff effectively using a simple process.

Manage performance by setting clearly aligned goals that are documented. Identify causes of poor performance whilst working with employees to improve and develop. Recognise and communicate success, focusing on behaviour and results. Co-operate with employees in order to increase productivity, morale and motivation


This course is suitable for supervisors, team leaders and managers.


  • Qualities of an Effective Leader – Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.

  • Leader or Manager? – Establishing the difference between the two and comparing themselves to those qualities.

  • That Vision Thing – Making the business vision ‘live’ for the team by answering key questions.

  • Developing Your Team Goals – Reviewing an action plan that develops clear goals for their team based on the business vision.

  • Motivation – Determining the ‘Why’ for their staff and developing an understanding of emotions in a business context.

  • What Motivates? – Looking at specific motivators for individuals and understanding that everyone is motivated by different things.

  • Being Consistently Different – Going against popular leadership theory and identifying that each staff member needs to be treated differently.

  • Dealing with Difficult Team Members – Understanding why team members are difficult. Looking at different behaviour types and strategies for responding to them. Also, realising that ‘difficult’ behaviour sometimes has its benefits.

  • Coaching – Using a simple method of coaching, including action plans.

  • Three Key Skills of Coaching – Looking at the skills required to be an effective coach. Instant Results Coaching – Coaching in a hurry!

  • Can Do Coaching Practice – Putting the learning into practice

  • The Importance of Managing Performance – Establishing the key elements to a managing performance approach, why this is important and the benefits it can have for a manager.

  • Making Performance Management Work – Changing current perceptions to performance management and highlighting the key factors that will help make it a success for managers.

  • Setting Goals – Identifying what makes goal setting work and how it underpins the entire managing performance process. Linking goal setting to record keeping to ensure effective processes.

  • Reasons for Poor Performance – Highlighting the underlying factors behind poor performance and individual mindsets.

  • Helping Poor Performers – Focusing on behaviour and results – translating ‘attitude’ to observed behaviours and looking to create improvement opportunities. Activities that review specific workplace scenarios.

  • Developing Average Performers – Knowing values and motivators, what drives performers and how to get the best out of their performance whilst still encouraging them.

  • Guiding High Performers – Establishing boundaries, creating opportunities, giving feedback and knowing when to praise.

  • Managing Conflict and Discipline – Resolving conflict issues and embracing the opportunity disagreement can provide. Looking at the key components of discipline and following a set structure for implementation.

  • The ‘DESC’ Model – Provision of a communication model that assists you with structuring conversations around performance issues.

  • Performance Conversations – A practical activity following theoretical set-up that allows participants to practice and review the skills of effective performance communication.


2 Days

Day 1 – 24/11/17

Day 2 – 28/11/17


You can purchase a ticket for this course for £180 +VAT

If you would like to attend this course for free you will need to meet eligibiity criterea requirements.

Please Leave a phone number when placing a free admission booking so we can contact you and take you through registration.